Necafi

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Njai's Excellent Customer Services For African Industries

Njai’s Excellent Customer Services for African Industries (is here) as a consultancy business ready to tackle poor customer services that African Industries face, by raising the standards to High Customer Satisfaction, and training staffs on how to interact with the most valued clientele; the customer. 

Our Services

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Services

At Necafi, we offer different types of quality services, which can be found below.

Relationship Building

We do assessments to improve working relations, and make employees to be aware of their professional environment. We also help employees build a better rapport with their customers by knowing them, and always keeping in mind that they are there to “WOW” the customers.

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Business Management

We help businesses work on strategies to improve sales by doing an overall assessment that could make a difference. From the positioning of employees, to the use of security, getting products that are more user friendly, offering discounts, or simply coming up with ideas that can help improve growth.

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Marketing with NECAFI ​

This service allows your company to use your company name brand in front of NECAFI to showcase to the public that we are training your staff on customer services.

NECAFI which signifies presence, with your company name brand in front will get the attention it deserves. With this offer, your company would have the public confidence that you have an exceptional staff trained by NECAFI.

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Mystery Shopping

We train people to become mystery shoppers so that there will be accountability.

Mystery shoppers are hired to assess a business and its employees from the customer experience perspective.

Employees will feel the need to always treat each customer with a high sense of alert that every possible customer is watching their every move. The customer deserves the best service. Mystery shoppers will come in disguise and ask very important questions to test on product knowledge, acknowledgment, and to see if the employee gave them an impression to come back, or buy more than what was expected to raise sales.

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Training Employees

We provide the necessary trainings, and interactions employees will have to go through in order to equip them by making them feel confident, and comfortable in delivering a legendary service to their valuable customers.

Trainings will be done in theory by using power point, showcasing of videos, and practically in person at work stations as well.

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Our Vision

The vision is to reach out to all African Industries striving to transform customer services into a fundamental right. Having a great experience will embolden businesses and customers, to raise the bar in delivering excellent customer satisfaction.

We want to focus on interactive roles from the customer to the staff, from first impression, to offering sales, and surveys that would prepare any business on how to elevate customer satisfaction. This would eventually show positive results that could possibly increase sales, and improve on marketing needs to better serve the customer. 

 

Goal

Our goal is to reach out to all businesses such as Banks, Hotels, Retail, and Private Businesses within Gambia, and the African Industries in order to improve the customer satisfaction to excellence. The most valued person in this Global market is the Customer, and it’s about time we offer services that will value the customer, and train employees on how to interact by smiling, greeting, and making sure that we deliver a legendary experience to the customer for them to keep on coming. NECAFI is here to put the customer first, and generate growth for your business. 

Challenges

In every business, there are challenges on executing, but getting businesses to look at someone that would bring a different approach, will be a challenge, but as Nelson Mandela said, “It only seems impossible until it’s done.” Africa is the future, and we need to build on delivering great customer services and train employees on delivery by organizing seminars, and convincing leaders of businesses to reward hardworking employees. Businesses can offer promotions and give staffs incentives once they succeed in making customers happy. 

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About Necafi

Momodou Alieu Njai

Momodou Alieu Njai is the CEO & founder of NECAFI. He is responsible for overseeing, and training employees on customer services. Momodou graduated from Montgomery College in Rockville Maryland U.S with an Associates Degree in Political Science. Momodou has over 20yrs of work experience in the U.S from restaurants, to health care, and years of banking experience as a Customer Service Representative. Since coming to The Gambia in December of 2019 after been away for 20yrs, he works as a Sales & Marketing Rep for TAF Africa Global.

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